Terms & Conditions
1. Booking & Payments
1.1 All classes, workshops, and packages must be booked through our website or official booking channels.
1.2 Payment is required at the time of booking unless otherwise agreed.
1.3 Prices are subject to change but will not affect bookings already confirmed.
1.4 All classes or packages are paid in advance.
1.5 Each package is a one-time subscription. There is no automatic renewal.
1.6 If you wish to continue after your package ends, you can manually renew your subscription each month.
2. Cancellation, Rescheduling & Refunds
2.1 Class Cancellations (Drop-In Classes)
Cancellations made at least 24 hours before the scheduled class are eligible for a full refund.
Cancellations made within 24 hours of the class are non-refundable due to small class sizes and reserved spots.
No-shows will be treated as cancellations within 24 hours and are non-refundable.
2.2 Package Classes
All class credits included in a package must be used within the one-month duration from the date of purchase.
If you cannot attend a booked class, please notify the studio in advance. With studio approval, your class credit may be returned to your package to allow rescheduling within the one-month period.
Late cancellations (within 24 hours) or no-shows consume the class credit, and it cannot be rescheduled or refunded.
Package credits cannot be carried over beyond the one-month duration.
2.3 Package Cancellation
If you wish to cancel your subscription package entirely, please contact us.
Package cancellations must be requested before the package start date to receive a full refund.
Packages that have already started are non-refundable, though individual class credits may be rescheduled with advance notice and studio approval.
2.4 Studio-Initiated Changes
Roma Pilates Studio reserves the right to cancel or reschedule classes, workshops, or packages due to unforeseen circumstances.
In the event of a class cancellation by the studio, clients will receive a full refund or a credit toward another class.
3. Attendance & Conduct
3.1 Clients must arrive on time. Late arrivals may result in shortened participation or inability to join the class, without a refund.
3.2 Clients are expected to follow the instructor’s guidance for safety and respect other participants.
3.3 Roma Pilates Studio reserves the right to refuse participation to anyone whose behavior compromises safety or comfort.
4. Health & Safety
4.1 Pilates classes involve physical activity. Clients must consult a physician if they have medical concerns before participating.
4.2 Participation is at your own risk. Roma Pilates Studio is not liable for any injuries sustained during classes.
4.3 Socks are mandatory for all classes. Grip socks are recommended.
5. Photography & Media
5.1 Classes may be photographed or recorded for promotional purposes.
5.2 By participating, clients consent to the use of images or videos that may include them, unless otherwise requested in writing.
6. Liability
6.1 Clients are responsible for their personal belongings.
6.2 Roma Pilates Studio is not liable for lost or stolen items.
7. Class Size & Availability
7.1 Classes are limited to 6 participants to ensure personalized attention.
7.2 Booking is confirmed only once payment is received.
7.3 All class credits must be used within the one-month package duration.
8. Plan Duration
Each package is valid for one month from the date of purchase.
9. Agreement to Terms
Clients must read and agree to these Terms & Conditions before completing their booking.
By booking a subscription package, clients acknowledge that they understand and accept all rules, including that rescheduling is only possible with advance notice and studio approval, and late cancellations/no-shows consume the class credit.
10. Governing Law
These terms are governed by the laws of South Africa.